Privacy Policy

Last updated: October 2025

NURALUX S.L. (“we”, “our” or “the company”) operates the website www.neotechsecurity.com under the trade name NeoTech Security™ (hereinafter, the “Service”).

This Privacy Policy describes how we collect, use, and protect your personal information in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Law 3/2018 (LOPDGDD).

By using our website or services, you agree to the practices described in this policy.

1. Data Controller

Controller: NURALUX S.L.
Trade name: NeoTech Security™
Address: Avda. de la Cova, 186-B · 46940 Manises (Valencia), Spain
Phone: +34 96 152 48 88
Email: info@neotechsecurity.com
Website: https://www.neotechsecurity.com

2. Purpose of data processing

We collect and process personal data for the following purposes:

• To manage customer registration and user accounts.
• To process orders, payments, and product deliveries.
• To send service or order-related communications.
• To provide technical support and customer service.
• To manage newsletter subscriptions or marketing communications (upon consent).
• To comply with applicable legal, accounting, and tax obligations.

Your data will not be shared with third parties except when required by law or for operational purposes (e.g., payment or shipping providers).

3. Types of data collected

• Name and surname
• Postal address, province, country, and ZIP code
• Phone number and email address
• Billing and payment data (no card data stored)
• Cookies and browsing data (see “Cookies” section)

4. Legal basis for processing

• Contract performance: to manage your purchase or service request.
• Consent: for marketing or newsletter subscriptions.
• Legitimate interest: to improve our services and user experience.
• Legal obligation: for tax, accounting, and consumer regulations.

5. Data subject rights

You have the following rights regarding your personal data:

• Access, rectification, or erasure.
• Objection or restriction of processing.
• Data portability.
• Withdrawal of previously given consent.

To exercise your rights, contact us at info@neotechsecurity.com indicating “Data Protection”. You may also file a complaint with the Spanish Data Protection Agency (AEPD).

6. Data retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal obligations.

7. Third-party processors

• Payments: Bankinter and PayPal (PCI-DSS compliant).
• Logistics: European and national carriers (GLS, DPD, TNT, etc.).
• Hosting & Security: EU-based servers.

8. Cookies and tracking technologies

Our site uses cookies to:

• Remember preferences and login sessions.
• Analyze traffic and improve usability.
• Provide relevant offers and content.

For more details, see our Cookie Policy.

9. Marketing communications

We may send you updates, offers, or product information related to NeoTech Security™ if you have given your consent. You can unsubscribe anytime by following the link in the emails or writing to info@neotechsecurity.com.

10. Changes to this policy

We may update this Privacy Policy periodically. Changes will be published on this page with the updated date. Please review it regularly.

11. Contact

• 📩 info@neotechsecurity.com
• 📍 Avda. de la Cova, 186-B · 46940 Manises (Valencia), Spain
• 📞 +34 96 152 48 88