Terms and conditions

Welcome to our online store. NeoTech Security™ and its partners provide their services subject to the following terms and conditions. By visiting or purchasing from this website, you agree to these terms. Please read them carefully.

Orders are shipped from our own warehouses or those of our partners. Delivery times depend on product availability and the chosen shipping method, generally between 1 and 6 business days, and up to 15 in exceptional cases.

Payments are processed only after the products are shipped. All customers must accept these terms and conditions before placing an order.

This website is operated by Nuralux S.L., located at Avda. de la Cova, 186-B, 46940 Manises, Valencia, Spain. The company is registered in the Valencia Commercial Registry under tax identification number B96639026. Throughout the site, the terms “we”, “us”, and “our” refer to Nuralux S.L.. The company offers this website, including all information, tools, and services available, subject to the acceptance of these terms, conditions, and policies.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms and Conditions (“Terms of Service”), including additional policies referenced herein or available by hyperlink.

This site is hosted on the PrestaShop SA platform, which provides us with the online e-commerce framework to sell our products and services.

Section 1 - Online store terms

By agreeing to these terms, you confirm that you are of legal age or have parental consent to use this site. You may not use our products for illegal or unauthorized purposes or violate any applicable laws.

Section 2 - General conditions

We reserve the right to refuse service to anyone for any reason at any time. Your information (excluding credit card details) may be transferred unencrypted across networks. Credit card data is always encrypted during transfer.

Section 3 - Accuracy and timeliness of information

We do not guarantee that all information on this site is accurate or up to date. The material is provided for general reference only and may change without notice.

Section 4 - Modifications to the service and prices

Prices are subject to change without notice. We may modify or discontinue the service at any time without liability.

Section 5 - Products or services

Some products may be available online only. Descriptions and images are shown as accurately as possible but may vary. Returns are governed by our Returns Policy.

Section 6 - Billing and account information

We reserve the right to reject or limit orders. You agree to provide complete and up-to-date billing and payment information.

Section 7 - Third-party links

This site may contain links to third-party websites. We are not responsible for the content or services of such websites.

Section 8 - User comments and feedback

By submitting comments, suggestions, or materials, you grant us the right to use them freely without confidentiality or compensation obligations.

Section 9 - Personal information

The submission of personal data is governed by our Privacy Policy.

Section 10 - Errors and inaccuracies

We reserve the right to correct errors or inaccuracies at any time without prior notice.

Section 11 - Prohibited uses

It is forbidden to use the site for illegal, abusive, or harmful purposes, including uploading malicious code or collecting others’ personal data.

Section 12 - Disclaimer and limitation of liability

We do not guarantee that the service will be uninterrupted or error-free. The use of this website is at your own risk. Nuralux S.L. is not responsible for any losses or damages arising from the use of this site.

Section 13 - Indemnification

You agree to indemnify and hold harmless Nuralux S.L. from any claims arising from your breach of these terms or misuse of our services.

Section 14 - Severability

If any provision is found invalid, the remaining ones shall continue in effect.

Section 15 - Termination

We may suspend or terminate your access for violating these terms. Obligations prior to termination remain enforceable.

Section 16 - Entire agreement

These terms constitute the entire agreement between you and Nuralux S.L..

Section 17 - Changes to the terms

We may update these terms at any time. The latest version will always be available on this page.

Section 18 - Contact information

If you have questions about these terms, please contact us at info@neotechsecurity.com.